Ep143 - Is it Covered Under Warranty?

That awkward warranty moment, when 'lifetime' doesn't mean forever and 'covered' comes with conditions.

From manufacturing faults to wear and tear, the world of warranties isn't always black and white. In this episode, Ben and Lauren decode the difference between warranties and consumer guarantees, share real-world warranty stories, and explain why providing more information up front leads to better outcomes.

Tune in for the clear facts about your consumer rights and the steps to take to make a claim!

00:00 – Intro
00:50 – ‘Is It Covered Under Warranty?’
02:44 – Inclusions and Exclusions
03:47 – ‘Lifetime’ Warranty: Explained
04:35 – Manufacturing Faults Vs Wear and Tear
06:58 – Managing a Warranty and Customer Experience
08:15 – Lauren’s Real-Life Example
10:10 – Manufacturing Warranties Vs Consumer Guarantees
11:57 – The More Information, the Better
13:43 – Education on Products
14:57 – Summary

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